Privacy Policy
This Privacy Policy is issued by Sorora General Contracting LLC ("we," "us," or "our"), a licensed general contracting firm operating in New York, NY, USA. This document outlines our practices regarding the collection, use, and protection of your personal information when you engage with our services, website, or communications.
Introduction
Sorora respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://www.sororanyc.com/ (or related subdomains), contact us for services, or become a client. By using our services or website, you consent to the practices described herein.
Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you:
Personal Information:
Personal
Information
Identifiers
Name, email address, phone number, residential or commercial property address.
Project Details
Project scope, architectural plans, specifications, photos or videos of existing spaces (if provided for consultations or proposals).
Financial Information
Billing address and transaction history (processed securely via third-party payment gateways).
Sources of Information
- Contact forms, service inquiry submissions, and newsletter sign-ups on our website.
- Signed service agreements, proposals, or change orders.
- Phone, email, or in-person consultations.
- Project management and communication platforms used during active projects.
Usage Data
- IP address, browser type, device information, pages visited, and interaction patterns collected via cookies and similar technologies (see Section 4).
How We Use Your
Information
Your information is used to:
- Provide general contracting services, project consultations, and detailed proposals.
- Schedule inspections, manage subcontractors, and coordinate project timelines.
- Process payments and maintain project records for warranty and service purposes.
- Improve website functionality, user experience, and content relevance.
- Communicate project updates, safety notices, or company news (with your consent where required).
- Comply with New York City and State building codes, regulations, and legal obligations.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
Cookies & Tracking
Technologies
We use cookies and similar tracking technologies to:
- Analyze website traffic and popular service pages.
- Remember user preferences (e.g., location for service area verification).
- Enhance site security, performance, and functionality.
You may disable cookies through your browser settings, but please note that some features of our website may not function properly as a result.
Third-Party Services
We engage trusted third-party providers to support our operations:
- Payment Processing: Secure transaction services (e.g., Stripe, Bank transfers).
- Analytics: Tools like Google Analytics to understand website usage.
- Project Management: Software for scheduling, client communication, and documentation.
- Cloud Storage: Secure platforms for project plans, contracts, and photos.
These providers access data only to perform tasks on our behalf under strict confidentiality and data processing agreements.
Data Security
We implement reasonable and industry-standard measures—including encryption, access controls, and secure servers—to protect your personal information against unauthorized access, alteration, or disclosure. Please note that no method of digital transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights
As a resident of New York or other applicable jurisdictions, you may have the right to:
- Request access to or correction of your personal data.
- Request deletion of your personal information, subject to legal or contractual retention requirements.
- Opt out of marketing communications by using the "unsubscribe" link in emails or contacting us directly.
- Object to or restrict certain data processing activities.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes for which it was collected, including ongoing projects and warranty periods.
- Comply with legal obligations (e.g., NYC building code records, tax, insurance, or liability requirements).
- Resolve disputes and enforce our agreements.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. The updated version will be posted on this page with a revised "Last Updated" date. Material changes will be communicated via email or a prominent notice on our website.